Gexel is a call center founded in 1998 in Quebec. Benefiting from the support of its five sites in Quebec and its 800 employees, Gexel offers multichannel call center services, automated communication solutions and a fully hosted contact center platform for its customers in North America.
Gexel was acquired in 2011 by the Mestdagh Group, a privately-held business based in Belgium with many years’ experience in developing successful businesses.
Its high quality, bilingual services for inbound and outbound customer service, technical support, sales, promotions and customer retention, order and appointment confirmations, telemarketing, satisfaction surveys and customer acquisition are highly appreciated by its customers.
Gexel can also provide back office activities, such as email and chat management, social media monitoring, reporting and performance analysis and database updates.
Our mission at Gexel is to help our clients drive more value from each customer contact: we will summon all our passion and creativity to achieve sales and customer service objectives!
The relationship with our customers is our overriding concern. We strive to be attentive to their needs and to deliver the desired results in a transparent way. Gexel’s five contact centers are ISO 9001:2008 certified and PCI-DSS compliant.