Privacy Policy

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Privacy policy

GEXEL takes the protection and confidentiality of the personal information you entrust very seriously. The company complies with Bill 25 and any other applicable law or regulation through the range of its offer such as call center service, automated communications solutions, and specialized technology platforms.

GEXEL is committed to protecting and maintaining private personal information. Our Privacy Policy sets out principles about the collection, protection, use and disclosure of personal information. All GEXEL employees are required to comply with our Privacy Policy in the performance of their day-to-day activities.

Whether it is to serve you daily, to provide you with our products and services, or to comply with our legal obligations, we must collect, use and share certain personal information. GEXEL will protect the information by establishing and enforcing security safeguards appropriate to the sensitivity of the information held and to prevent unauthorized activity relating to the information.

The purpose of this Privacy Policy is to explain how we collect, use, disclose, and protect your personal information when you visit our website or interact with our call center services.

Information We Collect, Limit Our Collection to What Is Necessary

Below is all the personal information we may collect from our employees and customers.

  • Identification information: Last name, first name, email and postal address, telephone number, date of birth, gender.
  • Authentication information: Password, answering authentication questions, government identifiers (driver’s license, health insurance number, passport, etc.)
  • Information about your communications with us: Records of our exchanges, chat logs and histories, voice call recordings, and survey responses.
  • Information about your use of our website (technical information): Information collected through cookies, browsing preferences (language), clickstream and browsing history on our website.
  • Background information: Criminal record, credit record and score.
  • Other information that allows GEXEL to comply with its legal obligations: Social Insurance Number (SIN), country of birth, banking information, and tax identification number.
  • Partner customer data: service offer, identification data, etc.

How and Why We Use or Share Your Information

GEXEL will not disclose personal information for purposes other than those for which it was collected, except with the consent of the individual to whom it relates. GEXEL will retain personal information only as long as necessary to fulfill these purposes. Access to personal information is limited to internal resources only.

We may use your information for the following purposes:

  • To identify you (validate your identity) and respond to your requests.
  • To improve and personalize your user experience.
  • To meet legal, tax and regulatory requirements to prevent cyber threats, fraud, and identity theft.
  • To respond to government requests, court orders and other agencies.
  • To partner suppliers (customer)

We may share your information internally and externally via:

  • Our in-house operational software
  • Hosting & Backup Service
  • Platform for creating access for our partner customers
  • Any person or entity as permitted and required by law

Conservation and protection

We apply the necessary security measures to ensure the protection of your personal information, including strict compliance with PCI standards.

  • Physical security measure: Surveillance camera, premises access card, locked filing cabinets, any other security measures required to limit access to authorized individuals only.
  • Technological security measure: Password, data encryption, access management system, monitoring and control to detect suspicious activity, any other security measures required to prevent access.
  • Administrative security measures: access to your information is limited to personnel authorized in the course of their duties, code of ethics and conduct whose signature is required of all our staff, and ongoing training in the protection of personal information.

We keep your personal information secure and confidential within the applicable time frames to meet our legal requirements. Primarily hosted in Canada, we are subject to various laws and regulations that provide for minimum retention periods.

 

The primary locations where personal information is stored are countries in which GEXEL has offices or facilities and in countries where our cloud services have servers containing the data collected.

Personal information may be stored outside of the country in which you live if a third-party provider or other entity to whom we disclose personal information under this Policy is located outside the country. In such cases, the personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessed by government and law enforcement authorities in those jurisdictions.

Cookies and Tracking Technologies

The only cookies we use on this site are session cookies. These are essential for the proper functioning of the site and are automatically deleted from your device once you close your browser. These cookies are essential to ensure that you can take full advantage of all the features of our site safely.

Your rights

Individuals will be able to make a written request to know the existence, use and disclosure of any personal information about them, and they will have access to that information, except to the extent that this is restricted by law.

You can at any time:

  • Portability and access to your information
  • Rectify inaccurate or incomplete personal information
  • Withdraw consent
  • Right to destruction

If you have a question, concern or complaint regarding the handling of your personal information, please contact us.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to check back occasionally for any updates.

Contact us

To contact GEXEL regarding any aspect of our Privacy Policy or to request information, please email GEXEL at privacy@gexel.com

If you are dissatisfied with the response received, you may contact GEXEL’s Chief Privacy Officer at the following address:

Office of the Chief Privacy Officer

5250 Decarie Blvd. S.100

Montreal, Quebec H3X 2H9

Do you need more information?

To contact GEXEL regarding any aspect of our Privacy Policy or to request information please e-mail GEXEL at privacy@gexel.com