Your partner in customer success

Quality-driven, Service-Oriented

Contact Us Now

Customer Insights

We Know What Your Customers Are Thinking

Contact Us Now

Insight-Driven Decisions

Advanced Reporting And Enhanced Client Feedback Analysis

Contact Us Now

YOUR BOUTIQUE CONTACT CENTRE

WITH GLOBAL CAPABILITIES

Founded in 1998 and based in Montréal, GEXEL is a leading provider of contact centre BPO services and technology solutions across diverse industries. Our Quality-Focused Smartsourcing Solution is designed to efficiently meet your service needs while ensuring customer satisfaction. With three strategically located Smartsourcing sites in Canada, Morocco, and South Africa, we offer cost-effective solutions that combine global capabilities with a boutique approach, fostering more personal and meaningful relationships.

BPO Services:

• Customer care
• Sales & lead generation
• Technical support
• Back office
• Marketing & surveys
• Quality Assurance

Multilingual
Multichannel
High engagement & low turnover

Learn More

TECHNOLOGY SOLUTIONS:

• Cloud contact centre platform
• Process automation & AC
• Speech analytics
• Advisory services

Secure & reliable sites
PCI certified
24/7 & business continuity

Learn More

INDUSTRY EXPERTISE:

• Travel & Hospitality
• Retail & distribution
• Telecom
• Technology
• Insurance
• Public sector

Your brand ambassadors
Custom solutions /
Partnership model

Learn More

UNLOCK YOUR PERFECT SOLUTION

Enquire Today

3 QUALITY-FOCUSED SMARTSOURCING SITES

COST-EFFECTIVE EXCELLENCE

Our GEXEL Smartsourcing Solution combines the expertise of our local team in Montréal (Canada), with the strength of our offshore sites in South Africa and Morocco, along with a skilled virtual workforce which could be rapidly deployed. This integrated model allows us to deliver high-quality service at optimum rates, ensuring that cost-effectiveness never compromises the excellence you expect.

Learn More About Our Locations

GLOBAL REACH, LOCAL EXPERTISE

MEET THE GEXEL ADVANTAGE:

EXCELLENCE IN EVERY INTERACTION

Our multilingual team, featuring neutral accents perfect for North American consumers, brings deep industry expertise and exceptional capacity planning to handle any seasonality or peak demand. With advanced Speech Analytics for quality assurance and a Training Academy that customizes agent skills to your brand, we ensure top-notch service and seamless integration.

Learn More

ELEVATE YOUR CUSTOMER EXPERIENCE WITH GEXEL

BOOST SERVICE LEVELS,
CUT COSTS

EXPAND OPERATING HOURS, ADD COMMUNICATION CHANNELS, AND INCREASE CAPACITY AFFORDABLY WITH SMARTSOURCING.

ADVANCED REPORTING
AND ANALYTICS

LEVERAGE INSIGHTS TO DRIVE CONTINUOUS IMPROVEMENT AND REFINE YOUR PRODUCT/ SERVICE DEVELOPMENT.

FIRST CONTACT
ISSUE RESOLUTION

RESOLVE PROBLEMS QUICKLY WITH DEDICATED LEVEL 1 AND LEVEL 2 TECHNICAL SUPPORT.

SEASONAL
MANAGEMENT

ADAPT TO UNPREDICTABLE CONTACT VOLUMES, SUCH AS PEAK SALES PERIODS OR SERVICE DISRUPTIONS, WITH RAPID CAPACITY ADJUSTMENTS.

SUPPORT FOR
BUSINESS GROWTH

ENHANCE OUTBOUND SALES AND TELEMARKETING EFFORTS WITH OUR TOP-TIER PLATFORM AND TEAM.

AUTOMATED
NOTIFICATIONS

EFFICIENTLY HANDLE LARGE-SCALE COMMUNICATION NEEDS, SUCH AS MAJOR SERVICE DISRUPTIONS.

INTEGRATED
OPERATING MODEL

STREAMLINED RECRUITMENT, TRAINING, IT, OPERATIONS, AND QUALITY MANAGEMENT FOR SUPERIOR CUSTOMER EXPERIENCES.

ENHANCED
CLIENT FEEDBACK ANALYSIS

USE CLIENT FEEDBACK TO IMPROVE SERVICE QUALITY AND ENGAGEMENT.

WHAT OUR CLIENTS ARE SAYING:

SUCCESS STORIES AND FEEDBACK

GEXEL was able to quickly deploy a Level 1 and Level 2 technical support team across multiple geographies that could cost effectively help us support the unprecedent growth over the past year.

GEXEL has been a strategic partner in helping us successfully launch and grow our new Smart Home Energy Efficiency service by providing a complete customer care and technology support organisation and contact centre platform to support all components of the new service – smart devices, routers and mobile application.

GEXEL supported a large travel retailer in launching its Canadian operations, and over the past 5 years, has helped grow the company’s online travel retail sales six-fold while nearly tripling inbound sales conversion rates.

GEXEL helped a leading global fashion retailer launch its online support structure for Canada and has consistently been a top performer among the brand’s global contact centers in terms of quality, efficiency, and effectiveness.

GEXEL’s flexibility and quick mobilization have helped a major Canadian dairy company effectively mitigate and manage several product recalls over the years.

Proven track record over the years for quality, flexibility and scalability to help respond to urgent needs across multiple channels and functional areas.

GEXEL’s cross-functional team has been able to manage a significant diversity of sales programs (acquisition, upsale, cross-sales, blended, etc.) across our wireless and wireline products to help quickly adjust to market dynamics.

High quality partner, offering super quick response operationally as well as accommodating scaling up and down of staff as required.

GEXEL assisted a large Canadian travel retailer in launching its Canadian operations and, over the past 5 years, has helped grow the travel business in Canada six-fold while nearly tripling inbound sales conversion rates.

Through its team of experienced Level 3 advisors, GEXEL has helped tackle contentious and legal cases reducing customer claims and payouts by over 50%.

GEXEL’s agility and flexibility enable it to effectively manage the significant seasonal variations in contact volume during the winter, helping a major Canadian automotive association meet and exceed member service-level expectations.

READY TO ELEVATE YOUR BUSINESS?

Lets Talk