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3 SMARTSOURCING LOCATIONS
• Quebec, Canada
• Morocco
• South Africa
We will work with you to find the optimal outsourcing solution using our Smartsourcing Model that combines the power of our Local teams with Off-Shore and Virtual Workforce capacity in an integrated solution, common infrastructure and single client relationship process.
Local relationship management
Better access to skilled resources
Expanded operating hours
More cost effective
Morocco
Your Gateway to
Global Outsourcing
Our operations in Morocco leverage a highly skilled workforce, a strategic location, and strong infrastructure to provide excellentoutsourcing solutions for international businesses. With a growing pool of talented professionals and a favorable time zone, Morocco isan ideal choice for businesses looking to outsource customer service, IT, and technical support functions.
Skilled, Multilingual
Workforce
Rabat offers a well-educated talent pool fluent in Arabic, French, English, and increasingly Spanish—ideal for serving diverse global markets.
Cultural Affinity &
Customer-Centric Service
Strong ties to Europe, especially France, help Rabat-based agents connect easily with European and North American customers, driving higher satisfaction.
Cost-Effective Operations
With lower labor and overhead costs than Western markets, Rabat enables businesses to deliver top-tier service while optimizing their budget.
Ideal Time Zone
Situated in GMT+1, Rabat aligns with European business hours and partially overlaps with North America, making it perfect for nearshore support.
Reliable Infrastructure
Backed by modern telecom and IT investments, Rabat ensures stable, high-speed connectivity and uninterrupted contact center operations.
Low Risk of
Natural Disasters
Rabat enjoys a stable climate with minimal threat from severe weather or natural disasters—reducing operational risks and ensuring continuity.
Pro-Business &
Politically Stable
Morocco fosters BPO growth with investor-friendly policies, tax incentives, and a stable political climate that supports long-term investment.
Looking for GEXEL’s Other
Call Center Locations?
📍 Explore our contact center in Canada
📍 Explore our contact center in South Africa