THE DRIVING FORCE

Arnaud Gravel serves as Senior Director of Business Solutions Development at GEXEL, bringing over 15 years of experience in the contact center industry.
He began as a team leader and transitioned to operations management, focusing on fundraising for the philanthropic sector before moving into business development. In his current role, Arnaud establishes partnerships and generates new revenue through direct processes and public and private tenders. As an ambassador for GEXEL, he represents the company across various sectors and develops innovative solutions to address specific client challenges.

Carlos Casanova joined GEXEL 9 years ago as a Network Administrator and for the past 3 years, he has held the position of Senior Director of Information Technology. With 15 years of industry experience, he currently oversees the support and maintenance of GEXEL’s infrastructure, ensures cybersecurity, and leads the development and modernization of the company’s products. His expertise in technology drives innovation and operational efficiency at GEXEL.

With 18 years of experience at GEXEL, Jade Morin started as a customer service agent before quickly moving up into management roles that truly shaped her perspective. Today, she leads two talented teams: one focused on recruitment, where she always finds the right balance between candidates and partners, and the other specializing in creating tailored training programs, constantly seeking new ideas to stand out. Her teams, made up of people with an average of 10 years of experience, work closely together to deliver solid and lasting results.

Julie Gauthier is the President and COO of GEXEL, where she harnesses technology and talent to elevate customer service excellence. Under her leadership, GEXEL fosters a culture of growth and innovation, empowering every team member to excel and deliver outstanding results, even in the most demanding and dynamic environments. With a remarkable tenure of 12 years at GEXEL, Julie was elevated to the position of President, after serving as COO. Her strategic insight and experience are pivotal in driving the organization’s success.

Jayshri Patel serves as the Senior Director of Operations at GEXEL, bringing over 15 years of experience in customer service and sales within the telecom and retail sectors. Since joining GEXEL as an Operations Manager, she has made significant contributions by managing highprofile campaigns. In her current role, Jayshri excels in strategic planning and decision-making, managing client relationships, and ensuring that operational teams meet client targets. She meticulously plans forecasts and budgets, while also conducting regular business reviews to drive performance and maintain excellence across all initiatives.

Maxime Fournier joined GEXEL as an outbound call agent. Since then, he has climbed the ranks, holding key positions before becoming a senior director. With 23 years of experience, he currently oversees a team of 150 multidisciplinary agents, optimizing the quality and performance of customer service, technical support, and telemarketing campaigns.
His methodical approach and sound judgment in problem-solving make him a valuable member of the team, inspiring confidence among his colleagues and partners.

Michael Granshaw joined GEXEL 15 years ago as Chief Financial Officer (CFO). With 30 years of experience in North America and Europe, he has held various positions in financial, operational, and general management across several industries, including consumer products and the airline industry. At GEXEL, he oversees financial management, including planning, budgeting, forecasting, and reporting. He plays a key role in optimizing the company’s financial resources. His ability to adapt to the complex dynamics of industries and anticipate financial needs strengthens GEXEL’s stability and continuous growth.

Noel Adekambi joined GEXEL seven years ago, with a wealth of experience in operations management, account management, and training, he has excelled in various key roles. As Operations Director, Noel successfully oversaw operations across multiple sites, managing a diverse team of leaders. In his subsequent role as Senior Director of Operational Excellence, he focused on training and organizational development while ensuring compliance with labor standards. Passionate about team performance, he currently leads several campaigns in telecommunications and the public sector, driving success and fostering a culture of excellence within his teams.

Roberto serves as Chief Executive Officer of GEXEL, where he expertly drives the company’s growth strategy by harnessing the potential of joint ventures, technology initiatives, and strategic acquisitions. With a wealth of experience spanning over 25 years in senior general management and business consulting, he has collaborated with leading organizations such as IBM, KPMG Consulting and Accenture. Roberto is dedicated to setting ambitious goals that not only advance GEXEL’s mission but also create value for its clients and their customers.

Roxanne joined GEXEL in 2006 as a customer service advisor. Since then, she has climbed through all the ranks of the compensation and human resources departments and now leads the Compensation, Talent & Culture team. With 18 years of experience, she supports GEXEL’s strategic objectives by optimizing talent acquisition and retention. Known for her strong ethical sense, integrity, and expertise, she advises senior management on human capital and compensation relations; her methodical approach and sound judgment in problem-solving make her an essential team member, and her professionalism inspires confidence.

Shafaat Salaudin is the Director of Workforce Management and Operations at GEXEL, where he leverages his 6 years of experience to turn challenges into opportunities. Having started his career as a Team Leader, he quickly advanced to Operations Manager, successfully leading a campaign in the insurance sector. With a total of 12 years of experience, he has orchestrated innovative programs across retail, insurance, and finance sectors. In his current role, Shafaat excels in developing strategic operational policies and managing budgets. His goal is to optimize productivity while reducing costs, ensuring that GEXEL’s operations are sustainable and responsible.

Vincent Houde joined GEXEL as Director of Travel Operations and was swiftly promoted to Senior Director of Travel Operations. With an impressive 25 years of experience in contact center management, specializing in the dynamic travel sector, he skillfully manages an offshore multi-channel contact center (chat, voice, emails) overseeing a dedicated team of 60 agents. Vincent leads daily operations with a focus on quality management, capacity planning, and process improvement initiatives, working collaboratively with the client to ensure exceptional service delivery.