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3 SMARTSOURCING LOCATIONS
• Quebec, Canada
• Morocco
• South Africa
We will work with you to find the optimal outsourcing solution using our Smartsourcing Model that combines the power of our Local teams with Off-Shore and Virtual Workforce capacity in an integrated solution, common infrastructure and single client relationship process.
Local relationship management
Better access to skilled resources
Expanded operating hours
More cost effective
South Africa
Your Gateway to
Global Outsourcing
Our smartsourcing site in South Africa offers exceptional call center outsourcing solutions for international clients. With over 8years of experience and a highly skilled workforce, we’re proud to provide top-tier services across multiple industries, including retail,tourism, and technology. South Africa’s favorable time zone and infrastructure make it the perfect destination for outsourcing.
SKILLED,
MULTILINGUAL TALENT
Durban offers a highly educated, English- and French-speaking workforce with neutral accents—ideal for global customer service across sectors like retail, banking, telecom, and travel.
CULTURAL AFFINITY &
EXCEPTIONAL SERVICE
South African agents naturally connect with Western customers, delivering empathetic, culturally attuned support that boosts satisfaction and brand loyalty.
COST-EFFECTIVE
EXCELLENCE
With lower labor, real estate, and utility costs than Western markets, Durban delivers premium customer service at a competitive price.
STRATEGIC TIME ZONE
Durban’s GMT+2 time zone aligns with Europe and overlaps with North America, allowing for real-time support and extended coverage.
RELIABLE INFRASTRUCTURE &
BUSINESS CONTINUITY
Durban boasts robust fiber-optic connectivity and modern IT infrastructure. Unlike other outsourcing hubs, Durban faces minimal threat from extreme weather. GEXEL’s local center includes disaster recovery protocols to ensure uninterrupted service.
SUPPORTIVE
BUSINESS CLIMATE
South Africa’s growing BPO sector is backed by political stability, pro-business policies, and government incentives that encourage international investment.
Looking for gexel’S OTHER
CALL CENTER LOCATIONS?
📍 Explore our contact center in Canada
📍 Explore our contact center in Morocco