Customer Service & Sales Outsourcing

Multilingual
Multichannel
High Engagement & Low Turnover

Increase Service Levels and Lower costs: Expand operating hours, add channels and increase overall capacity at a lower cost with Smartsourcing.
First Contact Issue Resolution: Swift resolution and proactive problem-solving.
Streamline Support & Processing: Efficient support for returns, claims & dispute resolution.
Seasonal Management: Manage large seasonal variations in contact volumes (e.g., Black Friday) with rapid capacity adjustments.
Enhanced Reporting and Analytics: Drive higher sales conversions and continuous improvement programs.
Customer Retention: Implement personalized strategies to reduce churn and increase customer loyalty.
Multi-Channel Service: Provide seamless support across various communication platforms for a consistent customer experience.

Enterprise-grade, dedicated customer care & sales outsourcing tailored for small, medium and large businesses.
Headquartered in Montreal, Quebec, Canada, with smartsourcing sites in Morocco & South Africa for cost-effective scaling.
B2B and B2C customer support outsourcing with a focus on customer experience transformation.
Customizable outsourcing solutions that align with your business goals, brand voice, and customer expectations.