3 SMARTSOURCING SITES

1 QUALITY-FOCUSED SOLUTION

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locations

• Canada
• Morocco
• South Africa

Local relationship management
Better access to skilled resources
Expanded operating hours
More cost effective

GLOBAL RESOURCES
WITH A BOUTIQUE APPROACH

GEXEL delivers world-class contact center BPO services through three key locations in Canada, Morocco, and South Africa. Our strategically positioned Smartsourcing sites ensure we offer tailored, cost-effective solutions to meet your service needs. By combining global resources with a boutique approach, we deliver personalized experiences and support that enhance customer satisfaction and loyalty.

OUR 3 CONTACT CENTER LOCATIONS

CANADA

Located in Montreal, we combine strategic resources with a commitment to flexibility and quality.

  • Headquarters: Strategically located in Montreal, Quebec, Canada
  • Capacity: Over 450 seats, with the ability to accommodate an additional 150, ensuring flexibility and scalability
  • Remote Work: Offers both hybrid and fully remote work options across Canada, supported by PCI-certified systems and real-time collaboration via MS Teams for safety and reliability
  • Data Center: Situated in Canada, enhancing data security
  • Multilingual Staff: Highly qualified teams fluent in English, French, and bilingual capabilities
  • Cultural Diversity: A workforce enriched by varied experiences and backgrounds, fostering innovation
  • Training Facilities: Dedicated spaces for ongoing skill development.
  • Nearshore Solution: Provides an attractive option for U.S. clients seeking seamless collaboration

SOUTH AFRICA

Our joint venture with Amalfi Outsourcing in South Africa offers unique advantages for servicing international clients:

  • Experience: Over 8 years of expertise in the industry
  • Diverse Market: A large and varied consumer base, providing opportunities across sectors such as retail, tourism, and technology
  • Infrastructure Development: Secure sites with redundancy, supported by advanced transport, telecommunications, and energy systems for seamless business operations
  • Skilled Workforce: A hub for English and French speakers, recognized for neutral accents and a strong sales culture, contributing to low turnover rates
  • Cultural Training: Customized programs ensure staff alignment with each client’s brand values brand values, ethos, and regional needs, fostering innovation and creativity
  • Favorable Time Zone: South African Standard Time accommodates nearshore and global markets for continuous service delivery

MOROCCO

Our operations in Morocco present distinct advantages for businesses seeking outsourcing services:

  • Skilled Workforce: A growing pool of professionals in IT, customer service, and engineering, bolstered by a strong emphasis on education
  • Cultural Affinity: Proximity to Europe enhances cultural similarities and communication, with customized cultural training strengthening client relationships
  • Time Zone Advantage: Sharing the same time zone with many European countries facilitates real-time collaboration and efficient service delivery
  • Market Accessibility: A strategic location that provides easy access to both European and African markets, positioning Morocco as an ideal hub for expansion
  • Low Turnover Rates: A stable workforce contributes to continuity and operational expertise
  • Infrastructure Investments: Continued development in telecommunications and transport supports efficient business operations
  • Language Proficiency: A significant portion of the workforce is fluent in both French and English, facilitating international engagement

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