3 SMARTSOURCING SITES

1 QUALITY-FOCUSED SOLUTION

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locations

• Quebec, Canada
• Morocco
• South Africa

Local relationship management
Better access to skilled resources
Expanded operating hours
More cost effective

Global Resources
With a Boutique Approach

GEXEL delivers world-class contact center BPO services through three key locations in Canada, Morocco, and South Africa. Our strategically positioned Smartsourcing sites ensure we offer tailored, cost-effective solutions to meet your service needs. By combining global resources with a boutique approach, we deliver personalized experiences and support that enhance customer satisfaction and loyalty.

Our 3 Contact Center Locations

Canada

Located in Montreal, we combine strategic resources with a commitment to flexibility and quality.

  • Headquarters: Strategically located in Montreal, Quebec, Canada
  • Capacity: Over 450 seats, with the ability to accommodate an additional 150, ensuring flexibility and scalability
  • Remote Work: Offers both hybrid and fully remote work options across Canada, supported by PCI-certified systems and real-time collaboration via MS Teams for safety and reliability
  • Data Center: Situated in Canada, enhancing data security
  • Multilingual Staff: Highly qualified teams fluent in English, French, and bilingual capabilities
  • Cultural Diversity: A workforce enriched by varied experiences and backgrounds, fostering innovation
  • Training Facilities: Dedicated spaces for ongoing skill development.
  • Nearshore Solution: Provides an attractive option for U.S. clients seeking seamless collaboration

Morocco

Our operations in Morocco present distinct advantages for businesses seeking outsourcing services:

  • Skilled Workforce: A growing pool of professionals in IT, customer service, and engineering, bolstered by a strong emphasis on education
  • Cultural Affinity: Proximity to Europe enhances cultural similarities and communication, with customized cultural training strengthening client relationships
  • Time Zone Advantage: Sharing the same time zone with many European countries facilitates real-time collaboration and efficient service delivery
  • Market Accessibility: A strategic location that provides easy access to both European and African markets, positioning Morocco as an ideal hub for expansion
  • Low Turnover Rates: A stable workforce contributes to continuity and operational expertise
  • Infrastructure Investments: Continued development in telecommunications and transport supports efficient business operations
  • Language Proficiency: A significant portion of the workforce is fluent in both French and English, facilitating international engagement

South Africa

Our joint venture with Amalfi Outsourcing in South Africa offers unique advantages for servicing international clients:

  • Experience: Over 8 years of expertise in the industry
  • Diverse Market: A large and varied consumer base, providing opportunities across sectors such as retail, tourism, and technology
  • Infrastructure Development: Secure sites with redundancy, supported by advanced transport, telecommunications, and energy systems for seamless business operations
  • Skilled Workforce: A hub for English and French speakers, recognized for neutral accents and a strong sales culture, contributing to low turnover rates
  • Cultural Training: Customized programs ensure staff alignment with each client’s brand values brand values, ethos, and regional needs, fostering innovation and creativity
  • Favorable Time Zone: South African Standard Time accommodates nearshore and global markets for continuous service delivery

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