Our Contact Center in Quebec, Canada

1 of GEXEL’s 3 Smartsourcing Locations

3 SMARTSOURCING LOCATIONS

• Quebec, Canada
• Morocco
• South Africa

We will work with you to find the optimal outsourcing solution using our Smartsourcing Model that combines the power of our Local teams with Off-Shore and Virtual Workforce capacity in an integrated solution, common infrastructure and single client relationship process.

Local relationship management
Better access to skilled resources
Expanded operating hours
More cost effective

GEXEL Headquarters HEADQUARTERS
in Quebec, Canada

Your Trusted Nearshore Contact Center. Located in Montreal, Quebec, Canada, our state-of-the-art contact center blends cutting-edge technology, multilingual expertise, and scalable solutions to meet the evolving needs of global businesses. Whether you require customer support, sales assistance, or technical help desk services, our highly trained teams are committed to delivering exceptional customer experiences.

Why Choose Our
Canadian Contact Center?

  • Strategic Headquarters in Montreal, Quebec, Canada.
  • Centrally located in one of North America’s top business hubs.
  • Provides easy access to U.S. markets, making it an ideal nearshore solution.

Scalable Capacity &
Advanced Infrastructure

  • Over 450 operational seats, with the ability to expand by an additional 150.
  • State-of-the-art contact center technology for seamless communication.
  • Fully PCI-certified infrastructure ensuring top-tier data security.

Flexible Work Models

  • Offers hybrid and fully remote work options across Canada.
  • Employees use secured cloud-based systems, ensuring real-time collaboration via Microsoft Teams.
  • Adaptable workforce to meet peak season demands without compromising quality.

Multilingual & Culturally
Diverse Workforce

  • Highly skilled professionals fluent in English and French, with many offering bilingual support.
  • A diverse team that brings together different cultural insights to enhance customer engagement.

Secure Canadian Data Center

  • All data is stored within Canada, ensuring compliance with strict data protection laws.
  • Advanced cybersecurity protocols to safeguard sensitive customer information.

Dedicated Training &
Development Facilities

  • Modern training centers designed for continuous learning and skills enhancement.
  • Regular workshops on customer service best practices, sales techniques, and AI integration.

Nearshore Advantage
for North American Clients

  • Same time zones or minimal differences for seamless collaboration with North American businesses.
  • Highly qualified agents trained to meet North American customer expectations.
  • Competitive operational costs compared to onshore services.

Looking for Offshore
Call Center Solutions with North American Management?

📍 Explore our contact center in Morocco
📍 Explore our contact center in South Africa

READY TO ELEVATE YOUR BUSINESS?

Let's Talk