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INDUSTRY EXPERTISE:
• Travel & Hospitality
• Retail & distribution
• Telecom
• Technology and Green Energy
• Insurance
• Public sector
Your brand ambassadors
Custom solutions /
Partnership model
TRAVEL SECTOR TEAM
- 200+ agents supporting travellers across North America.
- Experienced team of travel professionals with average seniority of 3+ years.
- Licensed Level 1 & Level 2 Travel agents (TICO and OPC certified).
- Travel expertise (50% of our staff are graduates of specialized travel schools).
- Support team that has extensive travel experience and in-depth understanding of North American consumers and the travel market
GEXEL Travel training academy to accelerate and develop Levels 2 and 3 experienced GDS sales and assistance agents that can be tailored to your specific needs
1. HOW WE CAN HELP ELEVATE YOUR CUSTOMER’S EXPERIENCE?
- Expand your operating hours, add new communication channels and lower costs.
- Personalized travel advisory and care.
- Efficient booking management for complex bookings & itineraries.
- Swift issue resolution & proactive problem-solving for travel disruptions and booking changes.
- Advanced administrative support & processing of travel documents and financial transactions.
- Business growth support – e.g., Lead generation, outbound marketing campaigns, conducting market research on industry trends and destinations.
- Analysing client feedback to enhance service quality & client engagement.
CASE STUDIES:
GEXEL played a pivotal role in launching the Canadian operations of a large travel retailer. Over the past five years, the partnership has resulted in a six-fold increase in the travel business in Canada and nearly tripled inbound sales conversion rates.
LARGE CANADIAN
TRAVEL RETAILER
By leveraging its team of experienced Level 3 Travel Advisors, GEXEL effectively addressed contentious and legal cases for large online travel agencies, resulting in a more than 50% reduction in customer claims and payouts.
LARGE ONLINE
TRAVEL AGENCIES
GEXEL’s agility and flexibility in managing significant seasonal variations in contact volume during winter have enabled a major Canadian automotive association to consistently meet and exceed member service-level expectations.
A MAJOR AUTOMOTIVE
& TRAVEL SERVICES
ORGANIZATION