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INDUSTRY EXPERTISE:
• Travel & Hospitality
• Retail & distribution
• Telecom
• Technology and Green Energy
• Insurance
• Public sector
Your brand ambassadors
Custom solutions /
Partnership model
TECHNOLOGY SECTOR TEAM
- 100+ Agents: Multilingual staff with neutral accents ideal for North American consumers.
- Industry Expertise: Support team with average seniority of 7+ years and experience helping clients launch new technology solutions or services such as Smart Home, EV charging etc. across North America.
- Workforce Management: Expertise in capacity planning to effectively manage seasonality and peak demand changes.
- Quality Assurance: Powered by Speech Analytics to process client feedback and enhance service quality.
- Training Academy: Cultivates skilled care, sales, or tech support agents tailored to your needs. Our program aligns the team with your products and brand values through custom regional, cultural, and geographic training. We’ll collaborate with you to develop optimal training for your new products or services.
HOW WE CAN HELP ELEVATE YOUR CUSTOMER’S EXPERIENCE?
- Increase Service Levels and Lower costs: Expand operating hours, add channels and increase overall capacity at a lower cost with Smartsourcing.
- Enhanced Reporting and Analytics: Drive continuous improvement programs and enhance your product/service development processes.
- First Contact Issue Resolution: Swift resolution and proactive problem-solving via Level 1 or Level 2 technical support staff.
- Seasonal Management: Manage unpredictable contact volumes (e.g., sales period, service disruptions) with rapid capacity adjustments.
- Business Growth Support: Utilizing a best-in-class outbound sales and telemarketing platform and team.
- Automated Notifications: For large communication needs such as major service disruptions.
CASE STUDIES:
“GEXEL was able to quickly deploy a Level 1 and Level 2 technical support team across multiple geographies that could cost effectively help us support the unprecedent growth over the past year.”
NORTH AMERICAN
LEADER IN EV
CHARGING STATIONS
“GEXEL has been a strategic partner in helping us successfully launch and grow our new Smart Home Energy Efficiency service by providing a complete customer care and technology support organisation and contact centre platform to support all components of the new service – smart devices, routers and mobile application.”
LARGE CANADIAN
UTILITY COMPANY