What is Smartsourcing?

Global Capabilities
Boutique Approach

We will work with you to find the optimal outsourcing solution using our Smartsourcing Model that combines the power of our Local teams with Off-Shore and Virtual Workforce capacity in an integrated solution, common infrastructure and single client relationship process.

  • Local Relationship Management: Accessible account team experienced in operating a multisite program to meet your needs big or small
  • Better Access to Skilled Resources: Whether it be language skills, sales experience, or specific technical skills we can staff quickly across our three sites
  • Expanded Operating Hours: With multiple time zones and an integrated 24/7 operating model, we can provide increased flexibility to manage after hours support and seasonal peaks
  • More cost effective: Access to a motivated, highly skilled labor pool at the right cost

 

Understand what
Smartsourcing can do for your Business



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    Montreal, Canada

    Main Production Site
    • Prime Onshore/Nearshore site: Strategically located to attract highly educated English, French, and bilingual talent, ideally suited for supporting North American customers with top-quality service
    • Flexible Capacity: Equipped with training rooms, a technology lab, and over 450 seats, our facility can accommodate programs of all sizes, ensuring scalable and adaptable solutions
    • Remote Work Options: Offers both hybrid and fully remote work opportunities across Canada, supported by real-time collaboration through our advanced cloud solutions
    • Secure & Reliable Operations: Our cloud infrastructure and data center are hosted in Canada, underpinned by PCI-certified processes and comprehensive disaster recovery plans for uninterrupted services
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    Morocco & South Africa

    Smartsourcing Sites
    • Multilingual: with neutral Eng/Fr/Span accents ideal for NA consumer
    • Skilled Workforce: positive demographics, great technical skills and low turnover
    • Time Zone Advantage: GMT+2 ideal for 24/7 Europe/North America Support
    • Reliable Infrastructure and redundant communication and IT infrastructure
    • Business Continuity: Lower natural disaster risks & geopolitical stability
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    READY TO ELEVATE YOUR BUSINESS?

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